Tag Archives: applicant tracking software

2013: The Year of The Recruiting Platform

2013: Recruiting Platform -TargetRecruit

2013 is just around the corner. According to Staffing Industry Analysts, 2013 looks to be a terrific year for the staffing and recruiting business.  How will you put your best foot forward with your Recruiting Software?  Are you familiar with the newest term in Recruiting Process Automation?  It’s called the Recruiting Platform.  A Recruiting Platform is the new buzz word for a “single, integrated business solution creating a centralized platform specifically for the recruiting and staffing industry”.

The Recruiting Platform ADVANTAGE

Staffing agencies no longer have to acquire a cloud based CRM to manage sales and business development.  A Recruiting platform includes both Applicant Tracking and CRM functions and capabilities.  It also includes cloud based, integrated solutions for providing time-sheets, payroll, accounting, marketing to prospects and marketing jobs to candidates.  Each and every critical business function is satisfied on one, powerful platform.

In addition, business reporting is huge for 2013.  As we glide into the year of Big Data, making sense of sales, marketing and recruiting information is key to being successful in a world full of 1s and 0s.  It is imperative that historical data, is analyzed for patterns that can be utilized to better the entire organization’s overall profitability.

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The ‘Lucky 7′ Business Development Strategies for Recruiting Firms

Nothing interests a CEO more than the topic of increasing revenue. Nothing.  If anyone tries to tell you different, they may be fooling themselves.  Sure, leading a company to greatness takes specific skills that are both innate and learned but the most important aspect of being a CEO is creating the pathways that will drive the company to dominate and/or thrive from a profitability standpoint.

Many elements need to be in place for a company to be considered masters at business development and winning clients is dependent on a solid reputation of making quality placements and developing mutually profitable partnerships with a client.  But like all rewarding relationships, they are built on trust and dependability.  The challenge is to find  the opportunities to be trusted and to prove your company’s dependability.

That is why developing not just “best practices” but “super practices” in Business Development is key. Many small to medium sized search firms still depend on recruiters to do both business development (find your own job orders) as well as make placements.  But most large firms have separate sales and business development and recruiting teams. In either case, sales and client development methodologies are vital to the organization’s growth and success. We have listed  7 Key Business Development Strategies to consider when developing and implementing your sales and marketing strategies because even today,  “Job Order Is King”.

The “Lucky 7” Key Business Development Strategies:

1.  Target prospects that have shared “Core Values” and not just “Industry or Niche Industry” expertise.

You have heard it a million times: “People do business with people they like and trust”. The same is true with companies: “Companies hire recruiting firms that they like and trust”. It is not enough these days to have just industry experience in common with clients. Businesses, hiring managers and Human Resources professionals want to make certain that their recruiting firm partners share the same core values, credos and “take” on people services and communication practices. Share your company philosophies on how you treat candidates, share your methodologies for approaching a search and, by all means, share how your services and values will benefit a potential client’s brand and industry reputation.

2.  Share “Placement, Project and People Success” stories.

Whether you create, post and advertise a company marketing video that contains positive client testimonials, candidate accolades or a blog that describes a search assignment  that was successfully executed, it is important to share this kind of information with potential clients.  Ask yourself this question when putting together your sales and marketing materials, pitches and campaigns:  ”How can we best illustrate our staffing company’s success and proven track record with candidates, clients, employees and the community as a whole?”

3.  Develop solid sales processes that are consistent and carried out by the entire sales team.

In his book titled, ‘Boxcar Millionaire’,  Tom Black, known as America’s Greatest Sales Trainer, advises that success in selling is dependent on only four key elements:

Your values.  Are your values clear to your sales staff? Are your sales representatives able to communicate your value proposition effectively and effortlessly to potential clients?  Are your company values understood to your prospective clients? Are they communicated on your website and social media footprint?

The number of prospective clients you see. Does your sales staff have a sales strategy with clear cut business development requirements, i.e. prospecting calls, social media outreach and development activity, appointment setting and in-person meetings or responses to RFPs?

The quality of your prospective clients. How about the quality of your prospective clients?  Are they willing to partner with a staffing company?  Will they pay for your services? Are the hiring managers easy to work with or do they have unrealistic candidate (or recruiter) expectations?  Does your prospective client have a good reputation in the marketplace for treating employees well or will you have to fight tooth and nail to get candidates to interview?

The quality of your presentation. Is your sales staff equipped with the right sales support materials like a sales and marketing video, a professional PowerPoint or Slideshare Presentation?  Are your sales reps confident, show up on time for meetings and dressed professionally?

4.  Consistent and ongoing sales and business development training.

Being a great and high achieving sales person does not happen overnight, nor does it happen by chance. Like a great athlete or entertainer,  being a great salesperson takes practice, practice and practice.  Invest in sales training to keep your sales staff excited and fresh.

5.  Best Practices and Communications when approaching prospects via Social Media.

This one is important because “prospecting” via social media can be a fine line between a quality approach and unappreciated spam. Get to the point quickly.  The approach needs to be brief, with professional language that is “benefit-selling” oriented.   Why are you asking this person to connect? What is your value proposition and why would they want to schedule a meeting or phone call with you?

6.  Pipeline. Pipeline.  Pipeline.

Question: When do you develop new clients? Answer: Always and always. Clients are fickle and open job orders can be cancelled or put on hold indefinitely. Never assume that you have no competition, not as a recruiter and not as a recruiting firm.  Does your sales team have  clear pipeline goals and reporting tools so that analytics can map out future strategic business development?  This leads to the next point.

7.  Customer Relationship Management (CRM) and Recruitment Technology.

Also known as CRM or Recruitment CRM.  Your sales tracking technology is just as important as your Applicant Tracking System, so why not combine the two? A comprehensive CRM  must have the intuitive ability to help strategize, drive, support and manage the entire sales process from cold call to close. Another CRM “must have” is marketing capabilities that are built into the system to support sales efforts such as email marketing, newsletter builders, lead generation tools and campaign management so you can track the success of a marketing initiative. Another important feature of a comprehensive CRM is the ability to create custom reports and dashboards so that individual salespeople and sales teams, marketing, management and executive staff have the ability to share analytics and create sales and marketing strategy utilizing that data.

Most highly successful recruiting firms (not just the big-ones, but the medium and small sized firms) have implemented intuitive recruiting software.  The benefit of having a single solution Applicant Tracking System and CRM in one system is that you don’t have to implement multiple applications and you can manage the entire staffing business from recruiting to sales, marketing to accounting in one, centralized system.

We have mentioned 7 Key Business Development Strategies for recruiting firms.  There are many, many more.  What important strategies have we missed?  

Visit us at www.targetrecruit.net for more information on TargetRecruit.  The simple to use, highly flexible, completely customizable Applicant Tracking System and Recruitment CRM in one single solution.

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Get in Touch with the author of this article Heather Venesile.

  

What’s in Your ATS? (And how’s it workin’ for you?)

2012: The year of the Applicant Tracking System. Let’s take that a step further.

2012:  The year of the Next Generation of Applicant Tracking Systems and Total Recruitment Technology.

So, what’s in your Applicant Tracking System?  We’ve listed 5 “must-haves” when it comes to being equipped with the highest quality, most comprehensive Applicant Tracking System Technology.

 

  1. Advanced candidate search functions:
    In a day and an age where searching (and easily finding) qualified candidates within your own database is just as important as the ability to easily search for and import new candidates into the system, is your Applicant Tracking System delivering on this function? Further, sourcers and recruiters must have the ability to tag, clone searches and create short lists for heightened efficiency. Why re-invent the wheel on every search. These features are included in TargetRecruit. Are they included in your ATS?
  2. Workflow and recruiting process configurability:
    Does your current Recruitment Technology give you the ability to customize to your unique processes? Do you have the ability to easily configure each page, each dashboard and report so that your internal employees are consistently carrying out dependable best practices and are “in-the-know” with dashboards that are customized for their job function? Are you able to easily set permissions for different roles and responsibilities within your system? User permissions are necessary within a staffing organization to maintain data privacy between business units and departments.  Because TargetRecruit is built on Force.com, it’s easy to set permissions within the staffing enterprise with just a few clicks.  When workflow is interrupted by double entry or having to manually post job orders to multiple job boards (even more annoying), it’s time to consider a system with Job Board Integration.  For example, TargetRecruit enables you to post job orders to multiple job boards with just one click.  Which brings us to the next element of a Next Generation Applicant Tracking System:
  3. Application Integration:
    Integrated Talent Acquisition Technology has become a buzzword because of the sheer amount of technology that is being developed to create a more efficient staffing and recruitment process.  Leveraging and Integrating Social Networks adn Profiles, Timesheet Integration, Payroll Integration, Accounting and Finance, VMS, Reference Checking and Mobile Integration should be on your checklist of integration modules that may or may not be necessary for your staffing organization.
  4. Scalability:
    Does your Applicant Tracking System have what it takes to grow with the ever increasing demands of your own firm as well as the staffing industry at large? One of the strong reasons that you can depend on TargetRecruit as a scalable Applicant Tracking System is that the system is built on Force.com.  There has never been a more scalable on-demand cloud computing environment.
  5. Centralized ATS & CRM:
    The staffing enterprise, no matter how you break it down, has two major functions:  Placing candidates and developing and finding new job orders. In the case of a corporate recruiting department, new job recs are continuously needing to be filled.  In  a third-party staffing firm or RPO- acquiring new job orders are necessary to placing candidates (REVENUE).  So, that means that what is absolutely necessary in your Recruitment Technology  is both a comprehensive and centralized system that contains an Applicant Tracking System to manage the flow of Applicants and Candidates as well as the entire search process, and secondly, the system must contain the ability to track sales and marketing functions of an organization.  TargetRecruit is a single solution, end-to-end recruitment solution that contains both.

 

So, what’s in your Applicant Tracking System?  As TargetRecruit continues to meet the demands of the staffing industry, we’d like to pose the following questions:

      • Does your Applicant Tracking System contain the elements of a next generation Recruitment Tool?
      • In what areas is your Applicant Tracking System lacking?
      • Does your Applicant Tracking System make it easy for you to customize and configure to your unique processes and industry requirements?


You can message us direct @Target_Recruit to request a live, hosted demonstration.

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Get in Touch with the author of this article Heather Venesile.

  

Recruiting Process Automation or “Too Little Too Late”

ManpowerGroup’s latest Employment Outlook Survey announced an increase in hiring confidence among U.S. employers, reporting a positive Net Employment Outlook.  The quarterly report measures employers’ intentions to increase or decrease the number of employees in their workforce during the next quarter. Great news for the staffing industry, implying an increased potential to develop new clients and an increase in placement activity.

Many companies migrate to TargetRecruit after they’ve conducted a thorough evaluation of several systems and found TargetRecruit to fulfill all of their requirements.  But often times, we acquire many of our clients when an increase in their hiring activity actually causes negative internal issues as it relates to a staffing company’s recruiting, approval or overall business processes.  The need for increased automation to simplify and automate some or all business processes becomes essential…even critical. Some symptoms that your staffing company may need to upgrade or overhaul your Recruitment Technology  in order to stay competitive:

1.  An inability to handle an increase in resumes via your current website or candidate portal or from job board and social media sites.

2. Manual inefficiencies sabotage your productivity.

3.  Unorganized processes and workflows end in missed opportunities or los communications.

4.  “Too Little too Late”. Due to inefficiencies, other staffing companies seem to approach your clients (or would-be-clients) first with qualified candidates and you’re completely shut out of the hiring process.

5. Not mobile savvy. Recruiters, sourcers and salespeople can only work from the office, rather than have the ability to respond immediately from smartphones, iPads and other mobile devices.  The recruiting industry is incredibly competitive and mobile access is key for timely communications with candidates and clients.

If you are a staffing firm or talent acquisition department and you are struggling to compete with larger firms or companies that have bigger budgets for high-tech RecruitingTechnology you must consider an investment in overhauling your administrative protocols, business processes and Talent Acquisition Technology.  Read more about ManpowerGroup’s latest Employment Outlook Survey here.

Questions for you:

  • Have you  experienced an increase in job requisites?
  • What tactical, technological, or administrative initiatives have you put in place to accommodate an increase?

Contact us for a complimentary evaluation of your staffing processes, download a free trial, receive a live, hosted demonstration of TargetRecruit or discuss your ATS & CRM requirements.

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Get in Touch with the author of this article Heather Venesile.

 

  

Is Your Staffing Company E3 Certified?

E3 CertificationWhether an employee of staffing company, a candidate working with a staffing company to find their next career, or a company that has hired the services of a staffing company,  one had better make certain that it is E3 Certified. What is an E3 Certification you ask?

The E stands for EMPOWERMENT. The 3 represents the EMPOWERMENT of the following 3 groups:

1. Employees
2. Candidates
3. Clients

OK…you got me. An E3 Certification is not currently a recognized industry certification, but it ought to be. If you are not empowering or enabling your constituents (the three groups listed above), this means you are typically falling short of satisfying your bottom line whether your company priority is to satisfy stakeholders, shareholders or both.

The staffing industry is filled with brand names that claim to put “people first” and are dedicated to their clients and candidates. Many firms would like to say that they have been voted “Best Staffing Company to Work For”, sadly this is not the case. The fact is that many companies find themselves not capable of empowering one or more of these groups at the expense of the others.

Employee Empowerment

For example, if a staffing company is unable or unwilling to invest in ongoing training and technology for recruiters, the company runs the risk of recruiter burnout. This affects how recruiters communicate with candidates and clients. Has your company invested in recruiting automation or CRM technology that empowers them to make placements rather than unnecessary manual data entry? If you are a company that provides consultants or temporary services, do you provide your consultants or contingent workforce with online timesheets? Are your employees recognized for beingpeople oriented people?  It is critical in a service oriented industry such as staffing and recruiting to recognize how you recognize employees.

Candidate Empowerment

If you empower candidates with job requirements that are in-line with their skill sets and make it a point of providing timely feedback whether it is by phone or an automated email, this reflects on the quality of your recruiters, services and your company overall. We’ve all seen unsavory posts about how a candidate was perceived to be treated by a recruiter? These comments are costly. How about empowering candidates with a candidate portal? Are candidates able to easily upload resumes? How about other documents and online evaluations? Do they receive an acknowledgement that the resume and documents have been received? Attention to these details creates a positive candidate experience.

Client Empowerment

If your staffing company utilizes technology that enables you to fulfill open job recs quicker, bridges the gap with timely communications between client and candidates and makes the staffing process seamless and comfortable for all involved, this empowers clients to continue a strong partnership with your company and positively influences their reputation as a great company to interview with, especially through a third party recruiting firm.

Can a staffing company satisfy the needs of employees, candidates and clients? Only you can answer that. Do you have an organizational, technological or economic reason holding you back and why?

Questions for you:

If there was a real E3 Certification, would your staffing company qualify?
If the answer is yes, we’d like to know how you empower each group.

Let us know at info@targetrecruit.net

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Get in Touch with the author of this article Heather Venesile.

  

@Booth18:TargetRecruit a Tech Sponsor-SIA 2012 Executive Forum

I’ve experienced a good many trade shows in my day.  If you’ve attended or been involved in organizing a trade show as a professional you know that they can be extremely exhausting. It is challenging to maintain the kind of energy it takes to claim a “successful” trade show whether you’re an attendee planning your daily agenda or whether you’re a vendor or sponsor planning a smart trade show strategy.

Our TargetRecruit team has been really busy gearing up for the Staffing Industry Analysts 2012 Executive Forum in Las Vegas March 13th-16th. We’ll be a sponsor of Tech Day(s) on Thursday and Friday: @Booth 18!

The really neat thing about this event, from a sponsor’s point of view, is that through the beauty of technological communications (and a really cool application called Zerista) we’ve been able to connect with attendees and partners in advance so that everyone involved can maximize their time.  What a concept! I’m a lover of communication tools so anytime I find a tool that will help me plan to be successful rather than leaving it up to chance is what I call a super-find.

We wanted to make sure that our experience is just as rewarding as attendees because inevitably, our enjoyment will shine through as we communicate TargetRecruit’s value proposition to the staffing and recruiting industry.

TargetRecruit, in the opinion of our clients and partners, is the most comprehensive and easy to use Applicant Tracking System on the market today.

And because it is built on the Force.com platform it is the best of breed cloud based CRM.  And now, the staffing industry has both an Applicant Tracking System and CRM in ONE.

Over the past few months, I have been interviewing just about everyone on the staffing industry food chain including CEOs,  independent recruiters, Recruiting Managers and VPs of Human Resources.  One thing is true: Adoption of Recruitment Software is the key element to whether or not it will be successful to the enterprise.  If recruiters aren’t using the system effectively or maximizing its potential, it is of little value. Even if a system claims a “robust reporting” feature, it is no good if the data is not entered into the system correctly by the end-user.

So, we’d like to encourage attendees at the Executive Forum to download the FREE 30 Day Trial of TargetRecruit. It caters to the front end needs of recruiters, back office needs of accounting and finance, supports sales and marketing with all the tools they could ever need from Salesforce.com’s application marketplace and it’s all housed in ONE system.

If you’ll be at the event, come on by TargetRecruit’s Booth #18. Come for the candy if you must or come to win one of several Amazon.com gift cards that we’ll be raffling-off in true trade show fashion. But realize that once you leave Booth #18, you’ll understand why TargetRecruit is the fastest growing Recruitment Software in the industry.

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Social Staffing Strategies

It’s likely that you and your company will be interested in implementing a social staffing and collaboration strategy this year. Maybe you’ve done so already and kudos to you…you’re ahead of this ever changing curve.  It’s glaringly obvious how social media has changed the way that recruiters and staffing professionals do business.

Recruiting

Here‘s how  a search assignment used to work: Receive a search assignment. Next, scour your internal database for  qualified candidates with matching skills and appropriate experience. Then, search the hundreds of  job boards for qualified candidates “looking” for jobs. Rinse and repeat.

However, social media sites like Linked In can provide literally hundreds (and thousands) of qualified candidates that have or have not necessarily been proactively posting their resumes on job boards. In fact, direct social  recruiting is not only accepted it is expected. Social media recruitment and social media profiling  is not just another step in the search process, its a whole new  business process within the search process specific to online recruitment and engagement.

Client Collaboration and Communication

Recruiters now have the ability to  collaborate with clients on a social platform which opens the door for a  social partnership rather than a vendor-client relationship. Not only that, but recruiters can share links, blogs and analytics via the social platform to establish subject matter expert status and become viewed as a trusted and valuable resource for industry advise and trends.

Social Media Profile Integration: Applicant Tracking Systems (ATS) now have the ability to pull social media profiles directly into the system more efficiently than ever, so that a recruiter can develop a better picture of a candidate in addition to a comprehensive resume or CV. For example, a Facebook profile enables a recruiter to really get a sense of a candidate’s  online profile, which is increasingly more important in a day and age where transparency rules.  It also enables recruiters to communicate via a social platform, rather than just sparse  email communications.

The same goes for a client’s social profile.  A company’s social profile can help a recruiter to communicate a solid career opportunity  when the company’s mission, vision and social values are vividly expressed on their social profile.  It very well may be how a candidate first falls in love with a  future employer, long before the interview is even scheduled.

Here are a few pointers for your Social Recruitment and Communications Strategy:                                                                                                                                                                                                 1.  Your staffing firm must have a solid social profile on the leading social media sites: Twitter, Facebook and Linked In. It opens your world to new candidates and clients exponentially.  You knew that, right?

2.  Establish social communication guidelines within your company so that each recruiter understands and carries out those guidelines entirely.

3.  Encourage social communications with clients and candidates, but make sure those communications are being tracked in your database, CRM or ATS.  Fellow colleagues and recruiters should always be “in the know” of ongoing communications regarding job opportunity presentations, interview feedback, placement activity or fee and compensation notes,  just as any email or phone conversation content should be tracked.

4.  News, information, how-to’s, blogs, videos and resources for candidates and clients shows that you are invested in their success. Post them on social sites where they are easily accessible and don’t forget to use key word best practices!

In closing, we’d like to know how social media has changed the way you conduct your business. How has it enhanced your overall search and candidate evaluation processes? How have you used the social platform to leverage your relationships with clients as a true business partner and subject matter expert and how do you manage all of social platforms?  We’d love to hear from you!

Enjoy the growth of the social media recruitment revolution!  It’s here to stay and will play a vital role in the growth of your staffing business.

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How to better use your ATS in your candidate search

It seems as though recruiters these days are getting busier and busier. This has a lot to do with the economy, but also with the fact that job postings are so much more visible now. Recruiting technology has made it so that job postings can be posted to hundreds of job boards and social media accounts with just a click of a button. With more eyes coming across your postings, you can certainly expect to receive way more applications for each job than you ever used to. So, how can recruiters sift through all resumes and applications in a manageable timeframe? How can they do this without accidentally missing out on great candidates who get screened out early in the process? I recently came across this article that suggests a great solution for this problem. The best part is, it’s right in front of you – it’s your ATS.

Don’t rely on fully automated screening

The problem comes when you rely too heavily on your ATS to do all the work for you. Recruiters need to work with the search functions on their ATS to figure out exactly what kind of screening capabilities it has. If you set it up properly, you can make sure that quality candidates are getting through the initial screening process but also cutting back on the time spent sifting through the mountain of applications you’ve received.

Filter out the bad candidates earlier in the process

You can also help this to happen by screening applicants during the application process. By working with your ATS, you can set up screening questions or requirements as part of your initial application process. This sets up filters so that any candidates that don’t meet your initial screening requirements won’t pass through to the first round of application screening. This can help cut down on the initial number of applications for review and also helps to make sure that your hiring pool is filled with quality candidates and the process isn’t being clogged up by a ton of applicants that aren’t qualified for the position you’re trying to fill.

You can drastically cut down on time spent sorting through resumes and applications just by learning how to work with your ATS and customize it to suit your needs. Are you using your ATS to its full potential? What changes could you make to help improve your efficiency?

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